Privacy Policy

What Information Do We Collect?

When you use our website or contact us, you might give us:

• Your name and email address
• Phone number
• Company name and job title
• Details about roles you're hiring for
• Your CV (if you're applying for a job)

Information We Collect Automatically

When you visit our website, we automatically collect:

• Which pages you visit
• How long you stay
• What device and browser you're using
• Your general location (country/city)
• Your IP address

Why Do We Collect This Information?

We use your information to:

• Provide our services – Match you with talent or job opportunities, answer your questions, send quotes
• Improve our website – Understand what works and what doesn't, fix problems, make things better
• Stay in touch – Send you useful information, updates, and (if you've agreed) marketing emails
• Keep things secure – Protect against fraud and keep our systems safe
• Follow the law – Meet our legal obligations

Who Do We Share Your Information With?

We don't sell your data. Ever. We only share your information when:

• With Service Providers: Companies that help us run our business (like our email provider, website host, or analytics tools). They're only allowed to use your data to help us—nothing else.
• With Clients and Candidates: If you're a candidate, we'll share your CV with potential employers (with your permission). If you're a client, we'll share your role requirements with candidates.
• If Required by Law: If the police, court, or government agency asks us to (and they have a legal right to).
• In a Business Sale: If we sell our company, your data might transfer to the new owner.

That's it. We don't share your information with anyone else without asking you first.

Where Is Your Data Stored?

Your data is primarily stored on secure servers in the United Kingdom.

While our head office is in Cape Town, South Africa, we may also process your data in South Africa or in other countries where our service providers operate (such as Europe and other regions where our technology partners are based).

All countries where we store or process data have robust data protection laws. When we transfer data internationally, we use approved legal mechanisms (like Standard Contractual Clauses approved by the UK Information Commissioner's Office) to ensure your information remains protected to the same high standards as in the UK.

Your data security and privacy are maintained regardless of where it is processed.

How Long Do We Keep Your Information?

We keep your information only as long as we need it:

• Client/candidate data: While you're working with us, plus up to 7 years for legal/tax reasons
• Marketing emails: Until you unsubscribe
• Website analytics: Up to 26 months
• Job applications: Up to 2 years

When we don't need it anymore, we delete it securely.

Your Rights

You have the right to:

• See your data – Ask us what information we have about you
• Fix mistakes – Tell us if something's wrong and we'll correct it
• Delete your data – Ask us to delete your information (in most cases)
• Stop marketing – Unsubscribe from our emails anytime
• Get a copy – Download your data to use elsewhere
• Object – Tell us to stop using your data for certain things
• Complain – Contact the UK Information Commissioner's Office (ICO) if you think we've done something wrong

To use any of these rights, just email us: info@dux-partners.com

How Do We Protect Your Information?

We use industry-standard security measures to protect your data:

• Encrypted connections (https)
• Secure servers
• Password protection
• Regular security updates
• Staff training on data protection

No system is 100% secure, but we do everything we reasonably can to keep your information safe.

Marketing Emails

How we use your email

• We'll only send you marketing emails if you've agreed to receive them
• You can unsubscribe anytime by clicking "unsubscribe" at the bottom of any email
• Even if you unsubscribe, we'll still send you important messages about our services if you're a client

We won't

• Spam you
• Share your email with other companies
• Send you emails after you've unsubscribed

Children's Privacy

Our website is for adults (18+). We don't knowingly collect information from children. If you're under 18, please don't use our website or give us your information.

If we discover we've accidentally collected information from a child, we'll delete it immediately.

Links to Other Websites

Our website might link to other websites (like LinkedIn or Google). When you click those links, you're leaving our website.

Important: Other websites have their own privacy policies. We can't control what they do with your information, so read their policies before giving them your data.

Changes to This Policy

We might update this policy occasionally. If we make big changes, we'll:

• Post the new policy on this page
• Update the date at the top
• Email you (for major changes)

Check back here from time to time to stay informed.

Cookies Policy

We use cookies to improve your experience on our website.

Cookies help us:

• Understand how visitors use our site
• Improve performance and functionality
• Support marketing and advertising efforts

We may use third-party tools such as LinkedIn Insight Tag and analytics providers.

You can choose to accept or reject cookies via our cookie banner. You can also control cookies through your browser settings.

Legal Stuff (If You Want the Details)

This privacy policy complies with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

Our legal basis for processing your data

• Consent: You've agreed (e.g., marketing emails)
• Contract: We need it to provide our services
• Legal obligation: The law requires it
• Legitimate interests: We have a good business reason (and your rights aren't affected)

Complaints

If you're not happy with how we've handled your data, contact the Information Commissioner's Office (ICO): www.ico.org.uk · Phone: 0303 123 1113